Cancellation & Refund Policy

This Cancellation & Refund Policy explains how subscriptions and one-time purchases on Eventik (operated by Aillegent Private Limited) can be cancelled and when refunds apply. It forms part of, and should be read together with, our Terms of Service. Payments are processed securely by Razorpay.

Eventik subscription plans are billed monthly or yearly in Indian Rupees (INR) and renew automatically at the end of each billing cycle.

• You can cancel your subscription at any time from the Billing section of your dashboard, or from Subscription in the mobile app.
• Cancellation takes effect immediately. Your paid plan ends at once, your account moves to the free tier (subject to its limits), and no further charges are made.
• Deleting your account cancels your subscription in the same way, with the same refund.
• You can subscribe again at any time.

Unused days on cancellation. When you cancel, we automatically refund the part of your current billing period that you have not used:

Upgrades.When you upgrade to a higher plan, the unused days of your current plan are credited against the new plan's price on the same basis, so you pay only the difference that day. Your previous plan ends at the moment of the upgrade, and no separate refund is issued for it.

Billing errors and service disruption. We also refund:

• Billing errors: duplicate charges, incorrect amounts, or charges after a valid cancellation, in full.
• Service disruption: a significant technical failure that prevents you from using a paid feature and that we are unable to resolve.

The following are not refunded, except where required by applicable law:

• Days of a billing period that have already been used, including the day of cancellation.
• One-time add-on purchases (for example, flipbook add-ons) once the add-on has been delivered or used, including an add-on bought together with a plan.
• GST and applicable taxes on a subscription. Cancellation refunds are calculated on the price before GST. A charge refunded in full for a billing error is refunded with its GST.

You do not need to request a refund for unused days: it is issued automatically when you cancel. For a billing error or service disruption, email info@eventik.ai and include:

• The email address associated with your Eventik account.
• The payment date and amount (or Razorpay payment reference, if available).
• A short description of the reason for your request.

We review each request and aim to respond within one to two business days.

Approved refunds are submitted to Razorpay promptly. Once submitted, the amount is typically credited back to your original payment method within 5 to 7 working days, depending on your bank or card provider.

For any cancellation or refund question, please contact us: