FAQ
Questions, answered.
For guests finding their photos, and for studios deciding whether Eventik fits. Search, or pick a topic.
For guests
How do I find my photos from an event?
Scan the QR code your photographer shares, open the link they sent, or enter the six character event code. Then take one selfie, and Eventik shows you every photo it matched to your face. The selfie is only needed the first time; after that it works for every event you join.
Do I need an account to view my photos?
Yes, and it takes a moment. Signing in is what keeps your photos yours: it is how we know which matches belong to you, and how you keep your favourites and downloads.
My photo is missing. What can I do?
Matching depends on lighting, angle and how clearly your face appears, so a shot where you are turned away or in deep shadow can be missed. Retaking your selfie in good light, facing the camera, is the quickest fix. If the photographer shared the full gallery, you can also browse it and find yourself there.
For studios & photographers
How do I deliver an event with Eventik?
Create an event, upload your gallery, and share the event link or QR code. Guests take a selfie and get their matched photos, with no manual sorting.
Can I watermark and control downloads?
Yes. You can apply your studio watermark, choose between personal (face-matched) and full-gallery access, and toggle downloads per event.
Do my clients own their photos?
Always. You retain full ownership of everything you upload. Eventik only stores and processes images to deliver the matching gallery to your clients, and the licence ends when you delete the photo or event.
Privacy & data
What happens to my selfie and facial data?
Your selfie becomes a facial template, a set of numbers describing your face, used only to match you to photos from the events you join. It is never sold, and never shared with advertisers or other AI services. Other guests at an event you join may see your selfie in the participant list. See our Privacy Policy for full details.
Can I delete my data?
Yes. Replacing your selfie overwrites the old template straight away. Deleting your account removes your selfie, your facial template and your matches within 7 days from our live systems, and within 30 days from backups.
Billing & plans
Is there a free plan?
Yes, and no card is needed. Studios get 10 events and 15 GB. Individuals get 5 events and 5 GB. See pricing for paid plans with more events, storage, and team seats.
How does billing work?
Paid plans are billed monthly or yearly in rupees plus 18 percent GST, and renew until you cancel. Razorpay processes the payment. You can cancel at any time: the plan ends straight away, your account moves to the free plan, and the unused days are refunded to your original payment method.
Should I pick a studio or an individual plan?
Studio plans are for photography businesses: more storage, a team, a portfolio page, and priority support on the bigger plans. Individual plans are for one person on their own account. You choose the account type when you sign up.
Why does monthly billing cost more?
Paying month by month costs 10 percent more than paying for the year up front, so a yearly plan saves you about 9 percent.
What counts towards my event limit?
Every event you create counts, for as long as you have the account. Deleting an event frees its storage, but not its place in your event limit.
How is storage counted?
Storage is the total size of the photos you upload. Deleting photos frees their space.
What happens when I reach a limit?
You cannot create more events or upload more photos until you upgrade or free up space. Galleries you have already shared keep working.
Can I change my plan later?
You can upgrade at any time and pay only the difference today: the unused value of your current plan comes off the new price, and the full price applies from your next billing date. A yearly plan stays yearly. To move to a smaller plan, cancel (the unused days are refunded) and then subscribe to the one you want.
What if a payment fails?
Your account goes on hold and you will see a notice. Everything keeps working for 7 days while you sort it out; after that, new events and uploads are blocked until the payment goes through.
Can you build a website and app for my studio?
Yes. For ₹49,999 plus GST, one time, we build your studio a custom website and its own iOS and Android apps, and the first year of hosting, maintenance, updates and support is included. From the second year, maintenance (AMC) is billed yearly at the rate we quote at renewal. Talk to us to get started.
Are prices shown with GST?
No. Prices are in rupees before GST, and 18 percent GST is added at checkout. Razorpay sends you a receipt. GST invoices for claiming input credit are coming soon.
What is your refund policy?
When you cancel, the unused days are refunded automatically. For a billing error or a service disruption, email us within 7 days of the charge. Full details are on our Cancellation & Refund Policy page.